IT With H.E.A.R.T. The Open Tier Promise

We started Open Tier Systems because we believed small businesses deserved better from their IT provider. Not bigger contracts. Not more confusion. Just honest guidance, responsive support, and a team that actually gets to know your business. Twenty years later, we still work with our first five clients. That says more than any sales pitch ever could.

We call our approach IT with H.E.A.R.T. because the way we show up matters as much as the technology we manage. Human support from a dedicated team that knows your name and your systems. Expert guidance grounded in real cybersecurity experience. An ally that advocates for what you actually need, not what costs the most. Responsive help when something breaks and you can't afford to wait. And trusted partnership built over years, not just transactions. That's what IT looks like when the people behind it genuinely care about keeping your business moving.

Human: A dedicated team that knows your name, your systems, and your business.
Expert: Real cybersecurity knowledge and practical technology guidance.
Ally: We advocate for what you actually need, not what costs the most.
Responsive: Fast support when something breaks and you can't afford to wait.
Trusted: Long-term partnership built over years, not transactions.

Meet The Team

Our team of more than a dozen technicians and security analysts standing by to deliver IT with H.E.A.R.T.

View The Team On LinkedIn

Brian McCarthy

President & CEO

Brian McCarthy, President and Partner of Open Tier Systems, leads in innovation with nearly three decades of experience. Renowned for his problem-solving skills, Brian fuses strategic vision technical expertise to tackle challenges. He ensures secure, scalable solutions, driven by ongoing learning and numerous certifications.

Rick Carpenter

Vice President, Partner

Rick Carpenter, Vice President and Partner at Open Tier Systems, brings technical expertise and strategic vision. Rick excels at solving complex IT challenges, combining cybersecurity expertise with Microsoft certifications to deliver secure, efficient solutions that empower clients and drive long-term success.

Alana Stanziano

Administrative Coordinator

As Administrative Coordinator, Alana provides support while helping coordinate the many details that keep the business running smoothly. Drawing on more than a decade of experience in admin and ops roles, she is known for her organization, reliability, and dedication to helping teams stay focused on what matters.

Deb Kozol

Business Manager

As Business Manager at Open Tier Systems, Deb Kozol oversees business operations, human resources, payroll, benefits, and employee policies. A long-standing team member, Deb plays a critical role in supporting employees, leadership, and vendors while helping keep the business running smoothly.

Kathleen Fusco

Marketing Manager

Kathleen Fusco leads marketing strategy, demand generation, and client engagement across Open Tier Systems. With nearly 20 years of technology marketing experience, Kathleen combines strategic insight with hands-on execution to strengthen the brand, build client relationships, and deliver measurable results.

Matt Edwards

Sales Manager

With more than 20 years of Telecom and IT experience, Matt Edwards takes a relationship-driven approach to helping small businesses succeed. Matt builds lasting partnerships, understands each client's unique needs, and delivers technology solutions that make businesses more secure, efficient, and productive.

Joe Pompilii

Client Success Associate

As a Client Success Associate at Open Tier Systems, Joe Pompilii builds strong relationships with clients while ensuring their needs are met with efficiency and care. Joe develops tailored solutions, drives client satisfaction, and is committed to helping businesses achieve lasting success.

Emerson Abromavage

Client Success Associate

As a Client Success Associate at Open Tier Systems, Emerson Abromavage specializes in identifying business opportunities and strengthening client relationships. With a strong understanding of IT solutions, Emerson helps businesses navigate technology with confidence while building trusted, long-term partnerships.

Cody Schnable

Technical Specialist

As a Technical Specialist at Open Tier Systems, Cody Schnable resolves technical issues and develops effective solutions to keep clients productive. Cody combines strong troubleshooting skills with Microsoft expertise to solve business challenges and deliver dependable technology solutions.

John Ward

Technical Specialist

As a Technical Specialist at Open Tier Systems, John Ward helps clients achieve secure, reliable, and efficient managed IT services. John specializes in backup and recovery, builds trusted client relationships, and delivers dependable solutions backed by extensive technical expertise.

Tim Brumbley

Technical Specialist

As a Technical Specialist at Open Tier Systems, Tim Brumbley provides responsive technical support and helps clients resolve hardware, software, and system challenges. With more than 10 years of IT experience, Tim delivers reliable solutions that improve productivity and support long-term success.

Carlos G. Shanel

Technical Analyst

As a Technical Analyst at Open Tier Systems, Carlos G. Shanel helps protect clients' digital assets through cybersecurity and vulnerability management. Passionate about network security and penetration testing, Carlos delivers practical solutions that strengthen security and reduce cyber risk.

Zachary Turley

Technical Analyst

As a Technical Analyst at Open Tier Systems, Zachary Turley provides comprehensive IT support, troubleshooting technical issues and configuring client systems. Zachary is dedicated to delivering fast resolutions, minimizing downtime, and ensuring dependable technology solutions for every client.

Benjamin Sherrod

Technical Specialist

As a Technical Specialist at Open Tier Systems, Benjamin Sherrod provides expert support across desktop, server, and Microsoft environments. With more than a decade of experience, Benjamin delivers reliable IT solutions that help clients modernize infrastructure and keep systems running efficiently.

Justin Mangan

Technical Analyst

As a Technical Analyst at Open Tier Systems, Justin Mangan supports clients by troubleshooting issues, monitoring systems, and documenting solutions. Known for his analytical approach and commitment to client service, Justin delivers dependable support while continuing to grow his technical expertise.

IT With H.E.A.R.T. The Open Tier Promise